We all understand the importance of a positive first impression. Whether it’s a phone call or a salon reception, displaying kindness and patience is a non-negotiable trait for every cosmetic technician. A simple yet impactful gesture, like offering clients a comfortable waiting area, a drink, or a refreshing towel, sets the tone for a delightful experience.

 Even in my busy salon, where clients sometimes wait over a year for their appointments, the focus remains on providing exceptional service.

Dress code plays a crucial role too. Personally, I opt for black white attire for a polished look, coupled with mandatory makeup and well-groomed brows. Maintaining a professional appearance is essential, as clients naturally observe and appreciate the effort invested in both personal and client care. Hygiene standards are paramount, ensuring a sterile and neat environment.